Our promise

We want you to feel good about WiggleRoute. If it's not for you, we'll refund you — no questions asked, no guilt trip. This policy explains the window and how to ask.

The $97 lifetime Founder purchase

If you bought lifetime Founder access, you can request a full refund within 14 days of your purchase date, no questions asked. We won't ask why, and we won't try to talk you out of it.

Refunding your Founder purchase revokes your Founder access — your account returns to the free tier and your Founder slot is released. If you paid for a numbered Founder slot as part of a limited launch, refunding gives up that slot; it cannot be held or re-claimed later at the original price.

Premium subscriptions

The same 14-day, no-questions-asked window applies to your first charge on a new Premium subscription: contact us within 14 days of that charge and we'll refund it in full, and any paid access tied to it ends. After 14 days, you can still cancel a subscription any time to stop future renewals, but the current billing period is not automatically refunded.

One More Trip and historical Trip Packs

One More Trip is the current single-Trip-Plan add-on. Add-on purchases are refundable within 14 days of purchase, no questions asked, provided the associated Trip Plans have not yet been used. Once used, the add-on is non-refundable. Trip Packs are retired and are not offered for new purchases; historical Trip Packs retain the same 14-day unused-purchase refund terms and are non-refundable once partially or fully used.

How to request a refund

Refund requests are handled through Stripe, our payment processor — not by emailing us. The receipt emailed to you at checkout includes a link to view your payment and request a refund directly; if you have an account with a subscription, you can also manage billing and refunds from the Stripe customer portal linked in your account. That's it — no explanation needed.

Approved refunds are returned to your original payment method via Stripe. Depending on your bank or card provider, it may take several business days for the credit to appear.

Can't find your receipt or the Stripe link, or something looks off? Email care@wiggleroute.com and we'll help you find it — care@ is our general contact address, not where refunds are processed.

Your statutory rights

Nothing in this policy limits any refund or cancellation rights you may have under the consumer-protection laws that apply to you. Where those laws give you stronger protection, those rights prevail.

Contact

Questions about this Refund Policy? Contact WiggleRoute (operated by an individual doing business as WiggleRoute) at care@wiggleroute.com.